"But we will always look for ways to enhance our guest communications response," Tanya Otis said in an email. "However, the staff working up there was really great."Ī spokeswoman for Pursuit, which runs the gondola, said they do have stringent procedures in place for such incidents. "We waited around and we were told over different intervals what they were doing, but it was super obvious that they didn't have any kind of contingency plan," Kovacs said. The popular tourist attraction in Banff National Park had stopped working due to a power outage caused by a lightning storm.īoth McConnell and Kovacs said there didn't seem to be much of a plan in place. had eloped in the Banff townsite earlier that day, and were planning to head back down on the gondola. Jaclyn, top and Brennen McConnell, middle, from Kelowna, B.C.
A couple from Kelowna, B.C., had just finished having their wedding photos taken at the top of Sulphur Mountain on Monday when the gondola broke down.
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